Sync Record Terms and Privacy Policy Statement

This Sync Record Privacy Statement was posted on March 19, 2024, and is effective March 19, 2024. Your continued use of the Site and Services automatically constitutes your acceptance of this updated Statement. 

 

This Sync Record Privacy Statement (“Privacy Statement”) describes how Sync Record, Inc. and our affiliated entities collect, use, process, and share your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.

 

This Privacy Statement applies to syncrecord.com, and any other website that links to this Statement. This Privacy Statement also applies to the information that we collect through the services we offer, which we refer to as “Services,” communities, through marketing and customer engagement, and branded social media pages.

 

This Privacy Statement does not apply to the information we collect about employees (our employment policies apply) or job applicants. It also does not apply to information collected by third parties, such as third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.

We may update this Privacy Statement from time to time and provide notice to you as described below in the section titled “Notice of Changes.”

Our Services are not directed at children under the age of 16, and we do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site or otherwise.

 

If you are a citizen of the European Union, it describes additional rights you may have on the website of https://www.edps.europa.eu/_en.

We collect or receive information in the ways we describe in this section.

 

 

Information You Provide Us: When you sign up to create an account in the Service, download content from the Site, fill out a form or survey, or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services.

 

When You Create an Account: When you create an account, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services. 

Content or Information You Provide in the Services: The Services allow you to create connections or integrations between the third-party applications you use. When you use the Services, information or content is transferred from one application to another application. We collect the information that is transferred between the third-party applications. We describe the information we collect through your use of the Services.

Users may also provide information about their employees, including name and email address, to invite employees to use the Services. Similarly, an administrator may provide your contact information if they designate you as a user, the billing contact, technical contact, or administrator. You or your administrator may integrate the Services with third-party applications. In such cases, we will receive information that allows us to identify your account within third-party applications (like name, email address, phone number, tokens, or other identifying information), log data, content, and device information. The information or content we receive from your organization is subject to your organization’s privacy policies. When you integrate our Services with a third-party application, the information we receive depends on the settings, permissions, and privacy Statements controlled by that third-party application.

Information You Provide Through Support Channels: You may provide information or content to us through the customer support in the Services. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots. To submit information to a support site. 

 

Marketing Information: We receive information about you directly from you when you engage with the Site and automatically when you engage with the Site or open or click the emails we send you (See Information You Provide Us and Cookies and Other Tracking Technology). We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.

 

Payment Processing Information: When you create a paid account within the Services or otherwise initiate a transaction with us, we will use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.

 

Device and Connection Information: When you use the Services or interact with our Site, we automatically collect information about the device you use to access the Site or Services. When you interact with our branded social media sites, the social media platform automatically collects information and provides it to us. This information includes information that identifies you and your connection type, settings, operating system, browser type, internet protocol (IP) address, URLs of referring/exit pages, device identifiers, and crash data.

 

Cookies and Other Tracking Technology: We use cookies and other tracking technology on the Site and in the Services to provide functionality, personalize your experience, and recognize you across services or devices. This information includes IP addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, and device-identifying data. We may combine this automatically-collected information with other information that you provide us through other channels. You can learn more about our cookies in the Cookie Notice statement. When you interact with our social media sites, the social media platform automatically collects information and provides it to us.

 

Other Information Sources: We receive information about you from other sources like third-party service providers and public databases. This information may include business contact information, address, job title, email address, and phone number. We may combine this information with information we collect through other means.

 

We use the information we collect for the following purposes:

- To provide and support the Services.

- To improve the Services.

- To provide, support, and improve the Site.

- To process your requests.

- To process your payments or transactions.

- To provide you with information about our products and services,

- To tailor the content or information that we provide to you,

- To protect the integrity or security of our business, the Site, Services, or third-party applications, or we may also use your information to: carry out our obligations, enforce our rights, comply with any legal obligation (including assisting our customer to comply with their legal obligations), where it is necessary for our legitimate interests, or to fulfill any other purpose for which you provided the information.

 

We may share information when one of the following circumstances applies:

 

With your Consent: We may share your information with companies, organizations, and to fulfill the purpose for which you provided the information.

To provide the Services: We may share your information with your employees, teammates, account administrators, billing, or technical account users. We will also share your information with third-party applications (at your direction or the direction of an account owner) when an account holder uses the Services. 

For Legal Reasons: We may share your information if we believe that it is necessary to comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. We may share your information if we believe that it is necessary to enforce our rights (including, without limitation, our rights under the Terms of Service, Terms of Use, Acceptable Use Statement, or the Sync Record Platform Agreement) or the rights of our customers or users. We may share your information if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.

 

 

Automatically Collected Information: There are various resources available to you to manage cookies. In most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser’s privacy or help documentation. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. To find out more about cookies, including how to see what cookies are used and stored and how to manage and delete them, visit www.aboutcookies.org. If you disable or refuse cookies, some parts of the Site or Service may then be inaccessible or not function properly. Please see the Cookie Notification statement for more information about cookies.

 

Our Marketing Activities: If you would like to opt-out of receiving our marketing, you can opt-out by sending an opt-out email to [email protected]. If we sent you a promotional email, you may opt-out by clicking the opt-out link at the bottom of the email or sending us a return email asking to be omitted from future email distributions. This-opt out does not apply to information necessary to deliver the Services, like your account information or notices we send about the Services’ operation. 

 

Services. You can review and change your personal information in the Services by logging into the account profile page. You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You can manage your communication preferences within the settings page of your account profile.

 

 

Data Security. Sync Record takes reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information. SynhHub is fully encrypted. However, you are also responsible for ensuring that your account and the passwords we provide you are protected. For instance, you will be responsible for storing your password and username in the browser management and any other web application or browser.

 

Data Storage and International Data Transfers. Information that we collect from the Site will be transferred to and processed in the European Union and in any other country where Sync Record, subsidiaries, or third-party service providers maintain facilities or personnel. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). We follow applicable data protection laws when transferring personal data. If you are a resident in or a visitor from the EEA, United Kingdom, or Switzerland, we will protect your Personal Information when it is transferred outside of such locations by processing it in a territory that the European Commission has determined provides an adequate level of protection for Personal Information; or otherwise implementing appropriate safeguards to protect your Personal Information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.

 

 

Sync Record complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), and the UK Extension to the EU-U.S. DPF (the UK Extension) as set forth by the U.S. Department of Commerce. The Federal Trade Commission has jurisdiction over Sync Record's compliance with the EU-U.S. DPF, the Swiss-U.S. DPF, and the UK Extension.

In cases of onward transfer of personal information to third parties of data of US, Swiss, and UK individuals received pursuant to the EU-U.S. DPF, the Swiss-U.S DPF, and the UK Extension, and in a manner inconsistent with the DPF Principals, Sync Record will remain liable.

 

You may direct any questions or complaints about this Privacy Statement to us by contacting us through the support contact page indicated below. Any disputes arising out of or related to this Privacy Statement will be handled in accordance with the dispute resolution process indicated in your subscription with Sync Record that refers to this Terms and Privacy Statement, if applicable. 

In compliance with the EU-U.S. DPF, the Swiss-U.S. DPF, and the UK Extension, Sync Record commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the Swiss-U.S. DPF and the UK Extension to NAI, an alternative dispute resolution provider based in the Netherlands. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://commission.europa.eu/law for more information or to file a complaint. 

 

The Services, the Site, and our business may change from time to time. As a result, we may make changes to this Terms and Privacy Statement. We reserve the right to update or modify this Privacy Statement at any time and from time to time. If we make changes to this Privacy Statement, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. If we make material changes, we will notify you through the Services user interface on the Site, in an email notification, or through other reasonable means. Your continued use of the Site or Services after the date any such notice constitutes your acceptance of the modifications.

Contacting Sync Record

If you have any questions or comments about this notice, how we collect and use your information, your choices or rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

 

Phone: +31 30 307 5724, Email: [email protected]

Postal Address: Sync Record/Musqueteer BV

Attn: Legal Department/Privacy

3534AM Utrecht, The Netherlands; Attn: Legal.

Or write us at contact page support.